Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number
• Account credentials (encrypted passwords)
• Payment information (processed securely by Stripe)
• Profile information and preferences

Listing Information:

• Property/vehicle/business details
• Photos and descriptions
• Location and address information
• Pricing and contact preferences

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

• Provide Services: Create accounts, process listings, facilitate connections
• Process Payments: Handle transactions securely through Stripe
• Communications: Send notifications, updates, and support messages
• Improve Service: Analyze usage patterns and optimize platform performance
• Security: Detect fraud, prevent abuse, and protect user safety
• Legal Compliance: Comply with applicable laws and regulations
• Marketing: Send promotional emails (opt-out available)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With Other Users: Buyers see seller contact info after payment; sellers see buyer inquiries
• Service Providers: AWS (hosting), Stripe (payments), email services
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize sharing

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted using SSL/TLS encryption
• Secure Storage: Data stored on AWS with encryption at rest
• Authentication: Passwords hashed using AWS Cognito
• Payment Security: PCI-compliant payment processing via Stripe
• Access Controls: Limited employee access to personal data
• Monitoring: Continuous security monitoring and fraud detection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Receive your data in a portable format
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@instatrade.com

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve user experience and platform performance
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling them may affect functionality.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, and dispute resolution.

8. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Users

Our Service is hosted in the United States. If you access our Service from outside the US, your information may be transferred to, stored, and processed in the US where data protection laws may differ.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Email: privacy@instatrade.com
Address: InstaTrade Marketplace, USA
Response Time: We respond to privacy requests within 30 days

Last Updated: January 21, 2026